Questions and Answers
I am not sure what I want, can I come and look around?
Yes, both of our branches are open Monday to Friday from 7.30am – 5.00pm our Southwest depot is also open on Saturday from 8am – 12pm and you are welcome to come and browse. Upon arrival, please enter our shop where a member of staff will be happy to assist you and take you around the yard if required.
Do you deliver to my area?
We offer delivery via our own transport, covering a range of approximately 50miles from the delivering depot – cost worked out at checkout – please contact us if you are outside of our areas detailed in the delivery section to discuss delivery schedule and costs. You are also welcome to arrange your own transport and collect from us.
Do you offer fencing installation?
We do not install fencing ourselves, however we may be able to provide contact numbers for contractors in your area. Please note we accept no responsibility for work carried out.
Can I paint my treated timbers?
Yes, however it is advisable to allow the timber to dry out / weather. We offer a range of quality timber paints and stains for all sorts of outdoors uses.
Why does my timber 'move'?
Due to the nature of timber shrinking, swelling and splitting can sometimes occur. Timber stores a degree of water which is gradually released or absorbed depending on temperature & humidity. The surface dries out far quicker than the centre which may make the timber 'move' & can cause splits. As the timber soaks up moisture again, these splits will become less pronounced & can even 'repair' itself. As timber is a live product, splits & any other natural movement is not classified as a flaw.
Why does timber vary in colour?
Generally, the colour is a pleasing light green due to the UC3/UC4 treatment, colours may vary slightly owing to the natural variation of colour within timber species. Please note Creosoted Timber ( which is for commercial and agricultural use only) varies between black and brown. Timber can range in colour due to different species, sapwood, Hartwood, also down to treatment as each timber can soak varying amounts. Over time, timber colouring becomes less pronounced due to natural weathering.
What are the recommended areas of use for Tanalised™ pressure treated timber?
Tanalised™ pressure treated timber is designed for a wide range of end uses from internal building timbers through to external timbers in-ground or freshwater contact. These are classified as Use Classes 1-4 as defined in BS EN 335-1. Pressure treated timber has a natural pale green colouration that blends perfectly with outdoor environments - Use Classes 3 & 4.
What makes a quality treatment?
Preservative pressure treatments will significantly extend the service life of timber by providing an effective protection against all forms of wood decay and insect attack. Treatment is carried out in industrial treatment vessels by trained operators, pressure treatments use a proven process of pressure and vacuum cycles to impregnate the wood preservative deep and permanently into the timber cells. For more details on what makes a quality treatment particularly for fencing and agricultural timbers click here.
What happens to the preservative protection when treated timber is cut or notched?
Ideally timber should be cut or notched before treatment. However, where these procedures are required on-site, the surfaces exposed by the cutting or notching of Tanalised™ treated timber should be further protected with an appropriate brush-on end grain preservative to maintain the integrity of the preservative protection. One such item that we supply is the Protek Wood Preserver Clear, our full range of timber paints & stains can be found here. For further information about end grain preservatives and stains please contact us.
Can I use pressure treated timber around my fishpond?
Tanalised™ pressure treated timber is suitable for use in, around and over garden ponds. However, where fish are present, we recommend that direct water contact is avoided. Whilst we are confident about the safety of Tanalised™ pressure treated timber, fish are very sensitive creatures and may respond unfavourably to changes in their surroundings. Prior to use, you should ensure that the timber is in a dry condition; two weeks post treatment is usually sufficient time to allow for drying although this is weather and storage condition dependent. Please also ensure that the timber you use has been treated to the correct specification - if the timber is to be used above ground (Use Class 3) and if it is to be used in ground (Use Class 4). Please see our Tanalised™ Treated Timber User Guide for more information on the use of Tanalised™ pressure treated timber.
Is Tanalised™ pressure treated timber safe to use in children's playgrounds?
Tanalised™ treated timber is safe to use for structures in and around children's play areas. With regard to any concerns that children may 'chew' or 'eat' the treated timber, safety studies have been conducted and these studies have shown that the preservative within the timber would not cause harm to a child in the quantities that they are able to 'eat' or 'chew'. Prior to use, you should ensure that the timber is in a dry condition; two weeks post treatment is usually sufficient time to allow for drying although this is weather and storage condition dependent. Please see our Tanalised™ Treated Timber User Guide for more information on the use of Tanalised™ pressure treated timber.
Is pressure treated timber safe to use for compost bins and earth retaining structures for organic vegetable beds?
Pressure treated timber is suitable for the construction of compost bins and for use as earth retaining structures for organic vegetable beds. If, however, the wood is treated once the raised bed has been built (brush applied preservative) then this would affect the organic status of the land. Please see the Tanalised™ Treated Timber User Guide for more information on the use of treated timber.